Questions and Answers
March 13, 2023
Kweschon dem delivery dem apartments
How di delivery go happen an who go dey wit am? E go get any delivery dokumant wey get any action or recovery points?
Na evri buyer we invite make e inspect di apartment wit us before delivery for di notary, bot dis visit no be compulsory. All apartments sef na we go check dem for defects an all di guarantee dem go still dey valid.
Any tins we find dem, we go write am down, afta dat contractor go get 4 weeks to fix dem.
Wetin be di recovery period? Di owner need dey Spain for dis one?
Normally na 4 weeks. Di owner no need dey Spain, bot you still welcome gidigba.
Di portion of di purchase price go remain for deposit?
No, no dey normal depot like dat for Spain.
Di installations dey get guarantee?
Yes, guarantee dey for all installations. After ownership don transfer, we go give you several dokumant dem, including brochure from di architect about di building.
Who go handle after-sales mata? E get contact person or coordinator?
Michael Rijnhart na di operational manager for Hacienda el Sueño an e dey make sure say after-sales problem dem dey solved by di correct people.
VVE kweschon dem
How much be di VVE contribution per month?
Di contribution to di VVE na about 225 per month. For future, di members of each VVE fit come together make joint decisions to change di contribution if e dey necessary.
How dem take calculate am?
Di contribution na based on di size of di apartment (an terraces) according to Spanish law. Di external company wey dey run di VVE administration go determine di exact amount soon based on latest quotes (like di yearly maintenance wey dem suppose do for di lifts).
Di VVE don set before?
Before dem transfer di apartments, di VVE don set an e dey run by professional company. Di administration dey carried out by external company. For di purchase agreements, di seller get green light to arrange dis arrangement until ownership don transfer.
How dem regulate voting rights? How many times dem dey hold meeting?
Na only di joint owners get right to vote. At least one general meeting dey every year. Depending on di decisions wey dem need make, sometimes di whole group must agree (to change statutes), sometimes 3/5 majority dey needed (to change maintenance), plus more rules wey Spanish apartment law talk about.
Every building get im own VVE? How di board dem dey form?
Every building get im own administration. All di buildings join to form one big macro-VVE.
Di cost to maintain di swimming pool, fitness equipment, heating and di maintenance for swimming pool na VVE account?
No, these tins no be part of di common property. Di macro VVE get long-term agreement for use of those general facilities like di swimming pool and maintenance for common an green areas.
Who dey pay di electricity and water bills for di restaurant?
Na di owner or di operator of di restaurant dey responsible.
Di garden maintenance, na permanent people dey do am?
Di garden maintenance for apartments na di VVE dey provide am, di general green area na dat long-term agreement dey maintain am.
Rental
How di rental link work?
Di rental for apartments dey inside our 'digital planning board' wey dem call Tommy. Tommy get direct connection wit tour operators.
You fit also book directly from di website www.haciendaelsueno.com.
Each owner wey want promote dia property by dia self fit get direct link to dia apartment for dia own website or anywhere dem wan put am. Dis one go clear an ready for di owner after ownership don transfer.
How di proceeds dey? How much na di cost dem? How and when dem go pay di proceeds?
Three options dey to get tenants; thru Hacienda el Sueño (fee 25%), owner self (fee 20%) or tour operator (fee 30%).
Every month statement dey ready for Tommy close to di owner. Normally, if tour operators send di statement on time, dem go pay di statement within 14 days.
Which tour operators you dey work wit?
We dey linked wit several tour operators, including Roompot (NL), Bungalowspecials, De Jong Intratours an plenty small local travel agencies. Some local providers like Booking.com go join later.
How own use dey put inside di rental?
Inside 'own environment' for Tommy, di owner fit reserve di apartment as im like, for personal use or maintenance.
Important part of Tommy program na di turnover distribution system. Incoming bookings dey distribute automatically as even as possible for all di types of object dem. Di apartment wey rent less, e go be di first to get booking. Bookings for own use count but na small percentage. Bookings wey dem make up to 21 days before arrival, 75% of di cost count for turnover. Bookings between 3-21 days before arrival, turnover count 50%. Booking inside 3 days before arrival no count at all for di revenue.
How di flexible rents dey work? How dem dey follow market?
Because market dey transparent an most worldwide tenants dey book digitally through booking pages, market finally control di rent dem. So, Hacienda el Sueño still dey use flexible rental prices. Price dey adjust weekly based on market supply and demand.
How di 'hotel services' go work an who e concern?
Holiday rentals dey exempt from VAT for Spain unless dem dey provide 'hotel services'. Some owners want rent wit VAT, so dat dem fit settle VAT with tax authorities after purchase.
Hotel services dey run by external company an dem dey charge periodically. We expect say cost go be around 15 euros per rented week.
Cleaning/Laundry
After each use, external company dey check an clean apartment. How much na di cost?
Final cleaning cost no still finalize but e don estimate based on some experiments. Eventually, price per cleaning per type of apartment go dey. Cost go dey charge to di tenants.
We fit also provide clean an well-kept apartment for owners wey no dey rent out.
Cleaning dey included for rental price?
Cleaning and inspection na user dey pay am, e no dey inside rental price. Na compulsory make final cleaning happen when di renting owner sef use am, so apartment go ready 100% for tenants again.
Washing bed linen an towels, na part of rental price?
Na tenant dey pay am an we go still provide some personal items.
Wifi Internet & NL-Ziet
Dis cost dey included inside VVE contribution?
Internet an monthly cost for NLZiet wit all Dutch channels no dey inside VVE contribution. Internet for Spain dey cost about 25 euros per month, NLZiet cost aproximadamente 8 euros. Inside VVE we dey try reduce internet cost to 15 euros. More information go come.
Internet and NLZiet dey mandatory?
Yes, tenants expect fast internet an we see Dutch channels as bonus an part of our marketing.
Contents insurance
Building insurance dey inside VVE contribution. Home contents insurance still needed?
Building hull and common areas dey insured through VVE. Contents, wey for Spain include kitchen, bathroom an interior walls, fit insured by di owner if e want.
Who fit arrange am for us?
We already get proposals for some apartments via Insurance Masters weh dem sabi to talk Dutch.
Security/Surveillance
Security dey?
Camera system dey we dey expand am now an until di apartments start dey used we dey work wit security company.
Restaurant
Di opening hours be how?
Richard Davies na di manager for Vista Lago. E still plan regional function weh go allow restaurant open all year round. Di plan na to open 7 days from May to October. Exact opening hours go depend on try-outs. Dis include breakfast, guest arrival, holiday periods an holidays.
Di owner an tenants get any benefits?
Of course! Richard di manager dey serious about dis.
Shuttle service
Shuttle service dey available?
We dey try arrange shuttle service to an from beach for di first full season based on needs. But plenty nice destination dey for Hacienda el Sueño region, so using Uber App dey highly recommended because e fast, accurate and cost dey clear an limited.
Practical information an emergency numbers
Where owners an tenants fit find practical info?
Our first version of Hacienda el Sueño App don dey now for Android an iOS app stores (for Android search 'Haciende al Sueño', or click here. For iOS search 'De Recreation App' an choose 'Hacienda el Sueño' inside app, or click here).
App no be only ultimate travel guide for your stay for Mijas, e be also manual for all practical tins. Dem dey update am weekly an all suggestion dey welcome.
Every tenant dey encouraged to start to use di app.
Reception
Reception open which time an how person fit reach am?
Vista Lago restaurant, mini market an reception dem join for main building.
Reception dey open 7 days per week from 09:00 to 17:30, arrivals an departures outside dat time still possible.
You fit reach reception via our central phone number (check website www.haciendaelsueno.com).
Minimarket for di place
Opening hours an fresh bread every day? Or person need pre-order?
When main building open, minimarket also open. Fresh bread dey, bot we dey ask make you order via Hacienda el Sueño App or for site well in advance (restaurant or reception).
Inventory
Wetin di each apartment get? From crockery to Smart TV?
Inventory list dey available.
Duvets size?
140x200 cm, cushions 60x70 cm
Bed linen, duvet cover sets, sheets an pillowcases fit rent for reception an dem standardize am for rental. Hand and tea towels, bath towels, beach towels, all dats also dey included.
Annual municipal costs
Wetin we suppose count on?
Municipality dey calculate IBI (tax on real estate) an Basura (waste tax). Exact amounts go come near summer based on cadastral registrations, bot for now dem estimate am at 450 and 70 euros per year.
We fit receive mail?
Yes, mail go deliver go our reception an dem go keep am there.